What’s the Difference Between Customer Service and Customer Experience?

We build solutions to ensure that your customers have a positive experience across all touch points of your business.

Customer Service

We create great Customer Experiences for users

We build smart Customer Experience that are user-centric. With our unique and customized solutions we help our clients give their customers an excellent customer experience across all touch points of their business.

We create great customer experiences for users
CX Strategy

CX Strategy

We conceptualize actionable plans for a positive and meaningful experience across all customer interactions.

Operational Excellence

Operational Excellence

We create a sustainable environment for the organization to flourish on the whole.

Lean UX

Lean UX

We have efficient techniques and strategies which aim to add high value to a customers overall experience.

Design Thinking

Design Thinking

We design cognitive, strategic and practical processes to improve the overall design concept.

Product Interface

Product Interface

With our expertise we make the user interface intuitive and easy to navigate through for the customers.

Behavioural Psychology

Behavioural Psychology

We examine the customer’s needs and experiences in order to provide them with a wholesome experience.

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How we do it

Firstly, we get an in-depth understanding of the pain-points users face while interacting with your business. We then build solutions around all the areas of improvement and enhance all the touch points of the business. We conduct thorough researches and then strategically build effective solutions around it for best results.

From designing great customer experiences for product ergonomics to building efficient service solutions to enable you to give your customers the best experience across all your business touch points.

Step 1

Analysis & Strategize

Analysis & Strategies

First, we understand user expectations and needs from a particular product or service. We analyze user feedback on the ergonomics, look and feel, usability etc.

Step 2

Conceptualize

Conceptualize

Once we have the user needs, we collectively ideate and brainstorm for the most suitable solutions.

Step 3

Implementation

Implementation

Once we build the right customer experience business models and strategies for your business, we implement the solutions for best results.

Patented Process
Contact us to know about our exclusive Customer Experience solutions
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Why is it Important?

In today’s era a customers loyalty towards a brand depends on the overall experience they have with the brand.

A good Customer Experience Strategy is the best way to boost brand loyalty among your target audience. It is proven that brands that give their audience a good customer experience have grown faster than those that don’t.

Why invest in Customer Experience?

  • Increased brand loyalty
  • Better customer relationship
  • Positive word-of-mouth referrals
  • Great business growth

Did you know?

87.2%

of organizations agree that customer loyalty can relate directly to commercial success.

Mobile Visits

84%

of customers say they are more likely to stick with a brand that treats them like a person, not a number.

Users make their first impression

89%

of consumers take their business to a competitor after a negative customer experience.

Users agreed with the statement

Source: smallbizgenius

Delivering digital solutions to global brands for over a decade

Have a look at businesses we have transformed with our innovative solutions

Have a glimpse of businesses we have transformed

An international laptop hardware and software company

Next Generation Laptop Experience

Customer Experience | Device | Hardware and Software

Working with TECHVED has been a real pleasure. They really understood my needs as a client & were fantastic in understanding the needs of our customers.

- Mayank Sharma (Founder and CEO)

A Global Smartphone Manufacturer

Next Generation Mobile Experience

User Research | Mobile | Telecommunication

Working with TECHVED has been a real pleasure. They really understood my needs as a client & were fantastic in understanding the needs of our customers.

- Mayank Sharma (Founder and CEO)

An international laptop hardware and software company

Next Generation Laptop Experience

UX/UI Design & Customer Experience | Computer | Hardware and Software

A Global Smartphone Manufacturer

Next Generation Mobile Experience

User Research|Mobile|Telecommunication

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Browse through the most frequent questions

What is a good Customer Experience?

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A great Customer Experience is actually the positive impact your customer journey has on your customers. Customer experience management professionals and experts aim to create delightful experiences for customers across all touch-points of the brand. It is the entire customer satisfaction you give your customers when they interact with your brand. There are plenty of factors to determine how happy and content your customers are with the service or product you offer. You can contact us for complete insight on this.

The importance of a customer experience which not only meets but also exceed customer expectation is of utmost importance to organizations in this era. The answer to why customer experience matters is because everything in today’s world revolves around the customer. Every service or product knowledge is made with a customer-centric approach. The demand for customer relation management employees is on the rise which require human element. If the customer needs is fulfilled and they are happy with the business, their brand loyalty towards that business automatically rises, resulting in a positive impact for companies.

Customer service and customer experience meanings are very different from one another. While customer service skills refers to communication and solving problems to ensure that the customer gets the best out of their service. An excellent customer experience examples refers to the overall impression that representative leaves on their customers, across all brand touch points and interactivity points of the business at every stage of the customer journey. The service provider or the product provider conduct various surveys and researches to gather information from users, understand user perception and mindset, technology, reviews, metric dashboard, assistance etc. to get deep insight on how to improve customer experience and how they can give their benefits and enhance their CX metrics and customer support management.

Today it is important to know customer experience and a good Customer service part is when your end user is completely satisfied and have a good interaction with the overall services you provide. Techved is well known customer experience consulting agency and have set examples of customer service and customer experience. We evaluate engagement scores, self-service support options and have solutions for best customer experience automation .Techved understands the difference between what is more important customer service or customer experience and we analyze all the factors to create customer centric solutions that give your audience the best customer services . The concept of customer experience is considered to be good when the CX analyses have the highest net promoter ,positive customer reviews & feedback. It does require a lot of skills, human interaction, and work but the outcomes could be very beneficial for Customer Experience Strategy.

From Ideation To Digital Transformation

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