Customer service and customer experience meanings are very different from one another. While customer service skills refers to communication and solving problems to ensure that the customer gets the best out of their service. An excellent customer experience examples refers to the overall impression that representative leaves on their customers, across all brand touch points and interactivity points of the business at every stage of the customer journey. The service provider or the product provider conduct various surveys and researches to gather information from users, understand user perception and mindset, technology, reviews, metric dashboard, assistance etc. to get deep insight on how to improve customer experience and how they can give their benefits and enhance their CX metrics and customer support management.