Digital Customer Experience Solutions

We offer CX services to improve the customer experience by customizing digital solutions to their specific needs & requirements.

Customer Experience

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What we do

TECHVED is the Customer experience solutions provider that understands how digital experiences are influenced and perceived by customers. We close experience gaps, create interesting & engaging interactions and connect with target audience that encourage them to return.

Take a look at our client curated services

Explore TECHVED’s Digital Customer Services

We are a Digital CX solutions company that provide contextual recommendations and assistance across the channels. Our Customer Experience Strategies revolve around the needs and requirements of the users. We have unique solutions for both product and service-related customer experience.

We create great customer experiences for users
CX Strategy

CX Strategy

We conceptualize actionable plans for a positive and meaningful experience across all customer interactions.

Operational Excellence

Operational Excellence

We create a sustainable environment for the organization to flourish on the whole.

Lean UX

Lean UX

We have efficient techniques and strategies which aim to add high value to a customers overall experience.

Design Thinking

Design Thinking

We design cognitive, strategic and practical processes to improve the overall design concept.

Product Interface

Product Interface

With our expertise we make the user interface intuitive and easy to navigate through for the customers.

Behavioural Psychology

Behavioural Psychology

We examine the customer’s needs and experiences in order to provide them with a wholesome experience.

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How we create Digital Customer Experiences

We first gauge the pain-points faced by users while they interact with your business. Then, we build solutions around it to ensure that the users have an excellent digital experience. We conduct thorough researches to get to the depth of the problems faced and then strategically build effective solutions around it for best results.

We do it all! From designing great customer experiences for product ergonomics to building efficient service solutions to enable you to give your customers the best experience across all your business touch points.

Step 1

Analysis & Strategize

Analysis and strategies

We first understand what users expect from a particular product or service. We thoroughly analyze customer feedback on the look and feel, ergonomics, usability etc. and then proceed.

Step 2

Conceptualize

Conceptualize

Once we have an understanding of user needs and pain-points we ideate and brainstorm for solutions that suits best.

Step 3

Implementation

Implementation

After cracking what’s best for the business, we strategically implement the customer experience business models and designs for best results.

Patented Process
Contact us to know about our exclusive Customer Experience solutions
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Why Digital CX is important?

In today’s era customer loyalty depends on the overall customer experience a brand has to offer

A good Customer Experience Strategy is of great importance for businesses that wish to stay ahead of their competitors. This is the best way to boost brand loyalty among the target audience. It is proven that brands that give their audience a good customer experience have grown faster than those that don’t.

Why invest in Customer Experience?

  • Increased brand loyalty
  • Better customer relationship
  • Positive word-of-mouth referrals
  • Great business growth

Did you know?

87.2%

of organizations agree that customer loyalty can relate directly to commercial success.

Mobile Visits

84%

of customers say they are more likely to stick with a brand that treats them like a person, not a number.

Users make their first impression

89%

of consumers take their business to a competitor after a negative customer experience

Users agreed with the statement

Source: smallbizgenius

Why TECHVED?

TECHVED provides Digital Customer Experience services that leverage Data and Analytics, Artificial Intelligence (AI), Mobility, and the Internet of Things & so on. We help organizations maximize value through cross-channel clarity, streamlined customer processes and multi-touchpoint interactions.

Delivering digital solutions to global brands for over a decade

Have a glimpse of the businesses we have transformed

Empowered Multinational IT Company

Gained user insights to enhance their laptop ergonomics...

Customer Experience | Hardware & Software

A Global Mobility Solutions Company

Increased customer satisfaction ratio after a thorough research...

User Research | CX | Telecommunication

We are here to help you

Browse through the most frequent questions

What is Customer Experience?

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A positive Customer Experience is very important for any organization, brand or companies across all service touchpoints to increase the brand loyalty and customer satisfaction score. It is takeaway of experiences for your customers while they interact with employees and enhance the customer journey. It is environment you create a rating scale for your audience building the interaction with you. The complete experience you give your customers when they engage with your products or services is known as Customer Experience.

It is a responsibility of every business to deliver a positive customer experience to drive engagement & sales. Great CX metrics are crucial because they communicate with your users. In today's highly competitive, multi-channel world, it's become a critical business strategy that can make or break a company.

It is a mission for businesses to achieve outstanding customer experience by proper customer experience management. A great Customer Experience can only be achieved by keeping the user at the center while building solutions and listening to customer complaints. Customer-centric solutions have always proven to be the key in providing a good Customer Experience, customer support and increase customer loyalty. With the right customer experience strategy, stats, surveys, performance marketing plans, designers, Iot technology and team, NPS Scores, metric dashboard and with professionals good Customer Experience can be easily achieved.

It is important to know customer experience meaning, a good CX grab is when your end user is completely satisfied and have a good interaction with the overall customer service you provide them. TECHVED is well known as a good customer experience service provider and experts. We evaluate engagement scores, product trials and write-up the best solutions for the customer experience transformation and reached milestones around the world for the same. We have a perception that analyze all the factors and create business models solutions with a goal to give your audience the best customer experience ever. The concept of customer experience is considered to be good when the CX analyses have the highest net promoter score, NPS Surveys customer effort score surveys, positive customer feedback and reviews. It does require a lot of work but the outcomes could be very beneficial for businesses.

There are several parameters Customer journey mapping, crm software, customer relation management etc on which you can measure a good customer experience. You can contact us for complete insight on this.

One of the most pressing questions is why customer experience is so critical for any business. Customers today differentiate their tastes and preferences for any product based on their interactions with your company's services.

Customers want to feel connected to their favourite brands, and they want the businesses from which they buy to recognise and respect them. Because customer experience has emerged as the most important competitive differentiator, businesses must ensure that their CX strategies can deliver personalised, pleasing interactions at every customer touchpoint.

These interactions have an overall impact on your customers' perceptions and impressions of your brand. As a result, customer experience is critical to success. Here are some factors that can have a significant impact on your customers' perceptions of your company, and thus positively impact CX

Customers' levels of satisfaction—and their decision to do business with you—are heavily influenced by the degree to which they believe you understand them. You'll be the company to beat if you get CX right.

Customer service and customer experience are frequently used interchangeably. They are not synonyms, but they are closely related.

Customer service is the act of assisting or supporting customers, either digitally or through human interaction. It is a component of the customer experience, but it is not the entire picture.

Customer experience has a direct impact on your bottom line. It's a well-known fact that acquiring a new customer is exponentially more expensive than retaining an existing one. As a result, giving each customer a positive experience is critical to the growth of your business. Excellent customer service can also result in incremental growth via cross-sell and up-sell opportunities. Great customer experience also drives customer advocacy, which brings new customers to your business at a low cost.

Negative CX is a leading cause of declining growth. Customers with negative perceptions leave, pushing customer churn through the roof. In the digital world, this can happen very quickly. Social media and online review sites make it very easy for customers to widely share their experiences. More are likely to share the bad ones. Customers are much more likely to jump online with a complaint than a compliment, and that complaint can spread to millions of people—instantly. Customers and their experiences are in the driver’s seat.

From Ideation To Digital Transformation

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