Customer Experience Consulting

With our extensive knowledge we build strategies to ensure that your customers have a positive experience across all touch points of your business.

Customer Experience Consulting

We create great Customer Experiences for users

Our Customer Experience Strategies are user-centric and are based on the requirements and needs of the users. Our unique solutions for both product and service related customer experience have always proven to give businesses the best results.

We create great customer experiences for users
CX Strategy

CX Strategy

We conceptualize actionable plans for a positive and meaningful experience across all customer interactions.

Operational Excellence

Operational Excellence

We create a sustainable environment for the organization to flourish on the whole.

Lean UX

Lean UX

We have efficient techniques and strategies which aim to add high value to a customers overall experience.

Design Thinking

Design Thinking

We design cognitive, strategic and practical processes to improve the overall design concept.

Product Interface

Product Interface

With our expertise we make the user interface intuitive and easy to navigate through for the customers.

Behavioural Psychology

Behavioural Psychology

We examine the customer’s needs and experiences in order to provide them with a wholesome experience.

Let's Connect

How we do it

We gauge the pain-points and areas of concerns faced by users while they interact with your business. Then, we build solutions around it to give your users the best experience in future. With thorough researches we get to the depth of the problems face and then strategically build effective solutions around it for best results.

We take care of everything! From designing great customer experiences for product ergonomics to building efficient service solutions and enabling you to give your customers the best experience across all your business touch points.

Step 1

Analysis & Strategize

Analysis & Strategies

We get a deep understanding of what users expect from a particular product or service. We thoroughly analyze customer feedback on the look and feel, ergonomics, usability etc. and then proceed.

Step 2

Conceptualize

Conceptualize

Once we know what the user expects from your brand we collectively ideate and brainstorm for the most suitable solutions.

Step 3

Implementation

Implementation

We implement accurate solutions based on the business models and user research results to give your audience the best results.

Patented Process
Contact us to know about our exclusive Customer Experience solutions
Contact Us

Why is it Important?

Customers are highly driven by a good customer experience.

A good Customer Experience Strategy is great for businesses that wish to stay ahead of their competitors at all times. It is the best way to boost brand loyalty among the target audience. Brands that give their audience a good customer experience have grown faster than those that don’t.

Why invest in Customer Experience?

  • Increased brand loyalty
  • Better customer relationship
  • Positive word-of-mouth referrals
  • Great business growth

Did you know?

87.2%

of organizations agree that customer loyalty can relate directly to commercial success.

Mobile Visits

84%

of customers say they are more likely to stick with a brand that treats them like a person, not a number.

Users make their first impression

89%

of consumers take their business to a competitor after a negative customer experience.

Users agreed with the statement

Source: smallbizgenius

Delivering digital solutions to global brands for over a decade

Have a look at businesses we have transformed with our innovative solutions

Have a glimpse of businesses we have transformed

Multinational IT Company

Gained user insights to enhance their laptop ergonomics...

Research-Led Engineering | Customer Experience | Computer | Hardware & Software

Working with TECHVED has been a real pleasure. They really understood my needs as a client & were fantastic in understanding the needs of our customers.

- Mayank Sharma (Founder and CEO)

A Global Mobility Solutions Company

Increased customer satisfaction ratio after a thorough research...

Research-Led Engineering | Customer Experience | Mobile | Telecommunication

Working with TECHVED has been a real pleasure. They really understood my needs as a client & were fantastic in understanding the needs of our customers.

- Mayank Sharma (Founder and CEO)

Multinational IT Company

Gained user insights to enhance their laptop ergonomics...

Research-Led Engineering | Customer Experience | Computer | Hardware & Software

A Global Mobility Solutions Company

Increased customer satisfaction ratio after a thorough research...

Research-Led Engineering | Customer Experience | Mobile | Telecommunication

We are here to help you

Browse through the most frequent questions

What does a customer experience consultant do?

faq faq icon

A customer experience agency creates customer service experience based on customer grievances, review sites, customer loyalty, customer experience, employee experience, case studies of business strategy and customer consulting, review on marketing/sales communications and channels of the organization etc. CX consultants understand the level of likeliness a person has for a brand based on their past interaction with the brand. They identify the areas of improvement and create a customer experience design or a customer experience strategy and enhance the customer journey with a customer centric approach and Customer Value Management across all service and product touch points of the business. CX consultants analyze the competition and the trends and culture followed by other brands and create solutions for maximum profits and best outcomes with their customer experience insights.

A Customer Experience is considered to be great when your end user is completely satisfied with the overall service you provide them with. It is the feeling your customer has towards your brand. It is the human element you add to your brand to have real human interaction through technology with your customers. TECHVED is well known as a good customer experience agency with leadership commitment. We are among the top 20 Customer Experience Consulting Companies in 2020. We evaluate engagement scores and and our team of process developers and experience architect offer solutions for the the best customer experience transformation . We analyze all the factors and create solutions with a goal to give your audience the best customer experience ever through Customer Episode Design. Good product knowledge and team skills is another thing that helps make a good CX.

We are a Digital Transformation and Customer Experience Transformation Consulting powerhouse. We are well recognized around the world by Fortune 500 companies. We have our our unique work models that help understand customer needs and feedback through other means incluing Net Promoter System and and use it to the best of its ability. We take prompt actions and effective solution delivery. With our team of experts, streamlined processes and excellent service culture we create great solutions for all industries and domains, from financial services to healthcare and even entertainment and travel & hospitality, we do it all! You can contact us for complete insight on this.

From Ideation To Digital Transformation

We take care of all your needs

Contact Us
Techbot Techbot