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Top Insurance Company

Built a personalized next-gen AI Chatbot experience...

We built a personalized mobile Chatbot experience for the unique Home Insurance product with a seamless user journey specially made for the Indian audience.

project

Project

Industry:

Insurance

Platform:

Android & iOS

Services:

Digital Transformation, UX/UI Design Strategy, Content Strategy, Chatbot

services

Services

Digital Transformation, UX/UI Design Strategy, Content Strategy, Chatbot

Feroz Qureshi

- Senior Marketing Executive

ISO 9001-2015

 

It was a good experience with TECHVED. They were very helpful and the team was very co-operative.

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Problem Statement

To introduce the new concept and create a user friendly buying journey for the target audience. Also, to create a unique and human like bot for the app.

Understanding business eco-system and users need

  • 1. As this was a new concept for the Indian audience, we had to get an in-depth insight of their expectations.
  • 2. To create an interactive and engaging conversational flow for the Chatbot for an Insurance platform.
  • 3. To breakthrough the traditional Chatbot interaction and create a unique human like bot.
  • 4. To create an intuitive interface for the buying journey of Home Insurance with its amenities like electronics, jewellery etc.
  • 5. To integrate this interface in their existing app.

Workshop

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Ideation

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Brainstorm

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We pinned down required remedy for business and users

RGI app one
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We created an intuitive Chatbot flow to keep the users engaged and maintain the conversation.

Conversational Flow

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We understood the client requirements and user needs and created a guided easy to use and seamless journey for users.

Simplified User Journey

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With our expertise, we minimized the number of steps for users to reach the end goal on the app.

Minimized the Steps

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We redesigned the form-filling process for the app to ensure the entire journey is quick & mobile and bot friendly.

Innovative Form-filling

Check out the Creative & Innovative Solutions

Digital first approach along with process complexities posed as a challenge which was solved by TECHVED

RGI chatbot app one
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Our Redefining impact

This insurance app turned out to be a one-stop app for all insurance needs

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We digitally transformed their app to enable users to buy insurance on their own and created an easy to use conversational platform. Their target audience was pleased with the app and the Chatbot facility we created for them.
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The personalized Chatbot we created was appreciated by users as it was quick, smart and easy to interact with. This helped them increase the customer satisfaction ratio and created a positive response for their new product.
our work App Downloads
1 Lakh +
our work Google User Ratings
4.1

Let’s see our other work

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SBI General Insurance
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Made the entire insurance journey user-friendly and easy to use...

Digital Transformation | Web & Mobile | Insurance
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From Ideation To Digital Transformation

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