Artificial Intelligence in SCM

S01 E03 : How AI thrives an online supermarket: Ocado

Get to know, how Ocado became one of the initial few businesses who came out with their own app and used AI for their benefit.

Artificial Intelligence in SCM

S01 E03 : How AI thrives an online supermarket: Ocado

Get to know, how Ocado became one of the initial few businesses who came out with their own app and used AI for their benefit.

Today, Ocado is a thriving online Supermarket! In this episode, you will get an idea about the areas they have used AI for to benefit their organization and enhance their customer experience. How they managed to take care of several orders from the Ocado warehouses without any errors! 

 

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About the Mentor

James Seubert

About the Mentor

Balpreet Singh

IT Leader & Assistant Vice President, Reliance Industries Ltd

He is a Supply Chain IT Expert and has delivered many Digital Business Transformations successfully.

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We are here to help you

Browse through the most frequent questions

How can AI help in online shopping?

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There are multiple ways in which AI can help in online shopping:
- One way AI can help in online shopping is by providing recommendations to shoppers based on their past purchase history.
- It can improve the overall shopping experience by providing a more personalized experience to shoppers.
- It helps in faster decision making for users by understanding their individual preferences and shopping behavior.
- It can automate customer support tasks such as answering common questions, so that human customer service representatives can focus on more complex issues.

What are the impact of artificial intelligence in online business?

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The impact of AI in online business is noticeable in many ways, as :
- AI allowing many businesses to create better, more personalized customer experiences. Many companies now use chat-bots powered by AI to interact with customers in a way that mimic human conversation.
- AI data analysis allowing businesses to better target their marketing efforts and accurately personalize ads/promotions to customers who are likely to be interested in it.

How to use AI in supermarkets?

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Some supermarkets are using AI-enabled cameras to track shoppers’ behavior and preferences. The data collected can be used to improve the shopping experience, such as, stocking shelves with items that are most likely to be bought. AI can also be used to manage store inventory more efficiently and to reduce theft.

What is the role of AI in grocery stores?

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The role of AI in grocery stores is to help streamline the shopping experience for customers. This can be done in a number of ways, such as providing personalized recommendations based on previous purchases, helping customers find items in the store, and assisting with checkout. AI can also help with tasks like identifying when products are running low and need to be restocked.

What are the benefits of AI in retail?

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Here are some benefits of AI in retail:
- Increased supply chain efficiency
- Improved customer satisfaction
- Optimized product location
- Personalization leading to higher sales
- Reduced costs
-Optimized, data-driven decisions -Increased security

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