Optimized Customer Experience: Nature's Basket's UX Journey

Conducted a complete UX audit analysis for a smooth and effective user experience

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Projects

Industry: E-commerce

Platform: Web & Mobile

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Services

UX Recommendations | Usability Audit

- Client Feedback
TECHVED optimized our customer journey!
The multichannel design approach and thorough analysis have delivered actionable insights and improved our customer engagement and interactions.

Problem Statement

To identify UX/UI flaws on their website and understand users’ pain points to improve their journey.

Objective

To provide insights and ways to boost consumer engagement with seamless and quick access to products via an effective user journey.

Challenge faced by Nature’s Basket

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To identify UX/UI problems on their website, Android and iOS apps

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To understand the issues & to facilitate a seamless user engagement journey.

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Recognize the needs and requirements in order to improve the experience.

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There was a lack in user interaction across all digital assets

Solutions by TECHVED

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We recommended a persuasive design that demonstrates their premium product across all digital assets.

Multichannel Customer Experience

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We performed an analysis and created a seamless customer engagement journey for their website & apps.

Increase User Engagement

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Our detailed insights and audit resolved UX/UI concerns, resulting in a more engaging customer experience.

Thorough Analysis

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Snippets of Our Solution

TECHVED conducted a full UX audit on their website, Android, and iOS apps to resolve UX/UI issues and optimize the customer engagement journey.

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Our Redefining Impact

Detailed analysis for a superior user experience & increased engagement

our work Better and smooth user engagement journey.
our work A multichannel customer experience was provided.
our work Delivered actionable information across all their digital assets.
our work Improved application interactions and streamlined the platform.
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