Rise Of Digital Transformation In The Hospitality Industry

#DigitalTransformation #DigitalTransformationSolut


Jay Anthony

07 October 2022 8 min read

Rise Of Digital Transformation In The Hospitality Industry

Digital Transformation In Hospitality

When it comes to digital transformation, the hospitality industry is no stranger. Since the beginning of the 21st century, technology has been changing. The way we travel and stay in hotels, from booking a room to ordering food and drink. 

The hospitality industry uses digital transformation technologies to create more convenient experience for customers in order to increase revenue.

What is digital transformation?

Digital transformation refers to the process of digitization of all industries or business processes. It is defined as the use and implementation of technology in order to improve business performance, efficiency and effectiveness.

Digital transformation is important because it helps companies to develop new products and services that meet customer expectations and deliver higher value added services through technology. It is a topic that's been on the minds of many hospitality businesses for a while now. But what does it really mean to transform business digitally?

How hospitality industry is impacted by Digital Transformation technology?

Digital transformation requires a digital-first mindset where technology and data are core to business strategy, creating a customer-centric culture, and embracing change and innovation. It is impacting industries by driving new opportunities for growth and efficiency.

Let’s take a look at how digital transformation is impacting the industry.

1. Increase website traffic and digital revenue.

2. Lower operational expenses

3. Improve the quality of products & services

4. Enhance customer experiences

There are many benefits of enabling digital transformation in your business. Digital transformation creates a more efficient, effective business that can better meet customers' needs and wants. It's an all-in approach that can help to reduce the costs of operations and make your company more competitive in the market. 

The hospitality industry has always been a pioneer in the realm of customer experience. However, the industry has taken a leap of interest and transformed customer experiences with digital transformation solutions.

Digital transformation in hospitality industry can be used in a number of ways to improve guest experience, operational efficiency, and bottom-line performance. For example, hotels can use digital check-in and check-out processes, as well as online reservations and guest self-service portals. Additionally, hotels can use big data and analytics to glean insights about guest preferences and behaviour, and use these insights to improve marketing and operations.

Finally, they can use mobile apps to provide a seamless and convenient experience for guests from booking to check-out. “According to a survey, 93% of hospitality businesses said they are planning to increase digital investment in the next few years.”


Huge isn’t it!! If you're also looking to implement DT in your business, here are a few tips to get started:

- The first step is to identify your audience, who are the people you want to reach out to and why?

- Next, you have to determine whether you want a digital strategy or an online presence. If it's the latter, then it will be beneficial if you can link up with other businesses in your locality, so that they can help promote your business and reach out to potential customers.

- Then comes the question of how you want to sustain the effort once it has started, e.g., by using social media marketing techniques or through search engine optimization (SEO).

- Analyze your current procedures and processes to see whether they are in line with DT principles.

- Decide what you need to do to get ready for implementation and avoid any surprises along the way!

While these steps might help you to transform your hospitality business digitally, there are still few issues & challenges of Digital Transformation that the Hospitality industry faces.

Let's take a look at them below:

1) There is still a lot of work to do in the area of data analytics. Most hotels and other hospitality businesses lack the ability to extract meaningful insights from their operational data, which is critical for making informed decisions about marketing, pricing and other business operations.

2) There are not enough apps for hospitality businesses. While there are some strong options available, many hotels still struggle with providing customers with a seamless experience across multiple devices and platforms—even when they have a loyal following on one platform or another.

3) The industry lacks communication tools that allow customers to communicate directly with hoteliers and vice versa, which makes it difficult for potential guests to find out about new services or products before they're ready to book an experience at your establishment.

The hospitality industry is a tough one to navigate. There are so many things you need to keep track of, and it's easy to feel overwhelmed by the sheer number of things that can go wrong with your business. Despite the many challenges and obstacles the hospitality industry faces, it has still managed to step up its digital game. There are many companies that have already mastered the art of transforming their experience digitally. 

DT in hospitality industry examples might include things like facial recognition to help with things like check-in, guest relations, and security. Other examples might include using chatbots to help with things like reservations, concierge services, and providing information about the hotel and its amenities.

According to a report, for  over 40% of people, digital payment option is a tech that increase travel confidence & convenience the most. Additionally, things like voice-activated assistants and robots that can deliver items to guest rooms or manage customer services are few upcoming advances in the hospitality industry.


Over the last few years, the hospitality industry has continued to grow and evolve, with new technologies like blockchain and smart contracts coming to market. While these new technologies are exciting and have the potential to revolutionize the way we do business, hospitality industry still have a long way to go before they become mainstream. 

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Concluding message

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Jay Anthony

Marketing Head | TECHVED Consulting India Pvt. Ltd.

He led efforts to develop a fully integrated marketing communications plan and growing team. He is responsible for successful corporate re-brand and update of all branded assets.

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