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Understanding Humanized Artificial Intelligence

# HumanizedAI #ArtificialIntelligence

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Jay Anthony

23 September 20228 min read

Understanding Humanized Artificial Intelligence

Ever wonder how magically Amazon knows what exactly you would need for your household items? Or how is Netflix recommending you movies and shows as per your taste and choice? And worst thing worst, you’re trying to be strict on your diet, and then the food delivery app sends you a notification about your favorite junk food? How do they do it?! Well, the answer is Artificial Intelligence.

AI is a technique of getting machines to work and behave like humans. For, past few years, AI has been used in diversified fields like healthcare, banking, marketing, robotics, and many more. Using AI reduces the risk of human error in any area by 99.999%. But even after all this, AI lacks something. It still robotically performs tasks; unable to understand users’ emotions, it delivers the same fixed response irrespective of context. It lacks that human touch. So, since the last few years until today, implementing that human touch into AI has become necessary to make the AI algorithm understand when to respond and when to take a step back.

What is Humanized AI?

Humanized AI understands human emotions like stress, happiness, depression, urgency, etc., through speech, facial and physical expression and responds accordingly with much empathy like humans. A most convenient example of this would be Alexa. It tries to understand the states of mind and captures these data every day, and builds your emotional profile. In the future, it will use this data to detect your mood and suggest songs accordingly.

Need of Humanized AI

AI is said to be the smartest artificial human. To be able to truly understand the person’s physical or mental limitations, AI needs have the human touch. It still needs human intervention as it works completely on complex data but Humanized AI will ensure the data quality. It will work and think just like humans with the understanding of cost and value of life. It will do wonders if AI is more humane! Humanized AI will understand human emotion through the human’s speech and can provide prompt aid. It will have the intelligence to understand the facial and physical expressions and can be considerate to respond with empathy.

Benefits of Humanized AI

AI has the potential to be a game changer in a variety of applications and operations across a wide range of sectors.

Here are a few benefits of Humanized AI.

AI help to eliminate the need for humans to conduct time-consuming jobs. Many people around the world despise repetitive activities this is where sophisticated AIs may come in handy. 

AI will eliminate errors, keep vital systems running, and allow businesses and other organizations to keep functioning 24*7.

AI is no longer just about robotics and computers. It’s about decision-making that is faster, smarter, more accurate and more efficient.

AI is one of the biggest technological advances of our generation and has mass market potential across industries.

How it works?

There has been a lot of talk about the NEED for machines to understand humans. AI is supposed to respond & communicate in a humanized way which also includes real-time responses & emotions. Just like humans, artificial intelligence needs learning too. With the proper human centrist data, AI can work and think like humans.

Real life examples of Humanized AI

Siri in apple device, alexa, Alexa -Amazon's artificial intelligence and Google assistance are three real life examples of humanized AI. They derives insight from the user data but also responds to the user in a manner and language best suited to his/her emotional behaviour. 

Empathy-The most important Factor

Empathy is one of the most critical constraints for understanding human emotions. Empathy is when you put yourself in someone else’s shoes and try to understand the opposite person’s situation. Humans have learned empathy since their infant years, and thus it is incredibly challenging to implement this natural persona into an AI algorithm. But in past years, computer scientists have been in a relentless effort to club empathy into AI, and the result is becoming great day by day.

Empathetic AI to Create Jobs

It has been a constant debate whether AI is a threat to human jobs; on the contrary, we can see that humanized AI can create jobs. Let's draw a scenario here. Suppose you walk into a shop you have previously visited and are unhappy with the previous shopping experience. Now imagine, a robot greets you there and analyzes your expression and gets that you're upset, and readily transfers that information to the concerned person. A personal buyer comes in front for your rescue and helps with your entire shopping experience. Thus the AI creates the need for an assistant buyer in a shop and thus reinforces job creation.

Applications of Humanized AI

The applications of Humanized AI is highly diversified among different fields. From banking to healthcare, from education to entertainment, technologies nowadays are trying to use human artificial intelligence to give a more personalized experience to the consumer. Here, we’ll throw some light on a few areas.

Healthcare & Mental Health

In this new, advanced world, depression is one of the most widely suffered undiagnosed syndromes, and AI is helping remarkably in detecting that. MIT is claiming that it has built an AI, which is able to see the level of depression of a person through voice recognition. By analyzing the pitch, breathing intervals, or word choice, it identifies the stage of depression and then refers it to the concerned person accordingly.

Retail

Suppose you’re not happy with your buying experience from any retail giant, let’s say Amazon. IF you try to connect their customer care section via the app, you’ll end up using a chatbot first, which is nothing but an example of a humanized AI. From your choice of words and tone, it’ll detect your mood and then accordingly will guide you and, in the end, will connect you to a dedicated call person.

Banking

In the banking sector, the AI algorithm can improvise the customer experience in a great way. Through voice recognition, the algorithm can understand the urgency and stress of the customer and then can readily transfer the call to a human counterpart. The algorithm also helps the personnel to assess the customers profiles quickly and help them accordingly.

Education

Through interacting with AI, it’s easier for the students to understand and solve a complex problem, and thus the learning becomes accessible and engaging. On the other hand, AI algorithms help teachers to understand their students better. The humanized AI also can detect any students’ stress or difficulties and readily informs the teacher so that the teacher can take extra care towards that student. Carnegie Learning’s Mika is one such AI solution that provides real-time insights to the teacher about the student’s comprehension ability.

The increasing smartness of human artificial intelligence is bringing a fair share of vulnerability too. Due to providing a human touch in the algorithm, the AI needs much more personal data than physical gestures and facial expressions, for which the users feel unsafe at times. In that case, the businesses implementing humanized AI must implement a human-first approach where humans will be the ultimate controller of the AI. Thus, one’s privacy would be preserved, and yet they can have a satisfying experience.

FAQs

Does AI can exist without humans?

No, AI can't exist without human. Artificial Intelligence is as intelligent as humans, so it can do almost everything. However, technology can't move forward without the help of humans. There is a need for engineers to develop and test AI systems for the technology to grow. Hence, humans and AI are not interchangeable and cannot be replaced. 

Is human ethics replacing with AI?

Ethics don’t come into question when it comes to machine. All though human artificial intelligence can be used for certain purpose but it cannot replace human ethics. Machines are made to lessen the burden and complete the task on faster pace than humans. They can work non-stop without error. But human ethics are something which needs to be programmed in AI by human itself.

Will AI take over human intelligence?

To some extent, yes but we can say that smart men make smartest machines. Hence, artificial intelligence can work non-stop without making any error and at a fastest speed unlike human. It can replace many labour jobs in several fields. But to programme artificial intelligence with plethora of data, human brain is needed. 

Is AI smarter than human brain?

According to the reports, with a score of 47.28 points, its intelligence is ranked just below that of a six year-old human (55.5 points). That's pretty impressive. In some circumstances AI can determine superior outcomes than human-based decision matrices. This is based on its ability to identify complex patterns in large amounts of data. However, the ability of artificial intelligence to independently perform complex divergent thinking is extremely limited. That is, AI is not smarter than humans.

 

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WRITTEN BY

Jay Anthony

Marketing Head | TECHVED Consulting India Pvt. Ltd.

He led efforts to develop a fully integrated marketing communications plan and growing team. He is responsible for successful corporate re-brand and update of all branded assets.

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