H & R Block is one of the largest tax filing service providers worldwide.
They were looking to redefine the taxpaying processes with DIY taxpaying
app to deliver commendable customer experience.
Techved implemented a UX strategy from a business standpoint for H & R Block.
We tackled the design complications and eased out entire taxpaying procedure
We understood the business objectives and strategized it to eliminate the pain points in taxpaying apps.
Clickable wireframes made it easier to understand how the interactions in design and development phase should look like.
The prototypes were transformed into visually stunning designs with subtle colours and rich look and feel
The designs were then taken to actual users to gather feedback. User’s insights helped us in understanding why they relied on CA for all their taxation procedures.
All the gathered feedback was evaluated and we created design solutions that resulted in rich User Experience.
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Finally got an opportunity to be an User Experience Educator and Design Mentor to various startups. Thanks to UXploration and TECHVED team for igniting the spark in me!
Wanted to thank TECHVED for all your efforts as a part of usability test, recommendations and prototypes. DIY application did not only meet the conversion target, but far surpassed all our expectations with lessening page wise waterfall. We don’t know about exact number what our competitors have wrt NPS (client satisfaction index) but we believe to have the best DIY tax filing application in India.
TECHVED Consulting India Pvt. Ltd. has given the best performance in a tight schedule. We are happy with the result.
Techved had helped us at a very critical time, when we undertook a major revamp of our site www.patni.com, their in-depth research with the population of our ecosystem guided us in designing the navigation, content layout and even the creative look and feel.
We would like to thank TECHVED Consulting for the hard work, dedication and support demonstrated during the project.
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