Client wanted to understand why business in Thai market is experiencing a downslide? Why is there a sudden dip in sales and revenue? Why are drop outs in Thai market high as compared to other regions? We hence suggested and conducted Usability Audit to dig the cause of these issues.
01. Images, kind of pictures, size of the images needs to be Thai Specific.
02. Website design needs to be taken care of so that it suits the eyes of the Thai customers.
03. Communication and Language was in English, but needs to be tweaked to have Thaish touch.
Website was now made user friendly which in turn increased customer engagement on website.
Website was Thai centric and visitors could now relate and perform task on site easily.
Since usability issues were resolved on landing pages fewer visitors were leaving after visiting one page.
Hotels.com saw an increase in overall visitors on websites leading to more conversions and increased revenues.
Our clients are our best advertisement
Finally got an opportunity to be an User Experience Educator and Design Mentor to various startups. Thanks to UXploration and TECHVED team for igniting the spark in me!
Wanted to thank TECHVED for all your efforts as a part of usability test, recommendations and prototypes. DIY application did not only meet the conversion target, but far surpassed all our expectations with lessening page wise waterfall. We don’t know about exact number what our competitors have wrt NPS (client satisfaction index) but we believe to have the best DIY tax filing application in India.
TECHVED Consulting India Pvt. Ltd. has given the best performance in a tight schedule. We are happy with the result.
Techved had helped us at a very critical time, when we undertook a major revamp of our site www.patni.com, their in-depth research with the population of our ecosystem guided us in designing the navigation, content layout and even the creative look and feel.
We would like to thank TECHVED Consulting for the hard work, dedication and support demonstrated during the project.