Customer Experience Strategy

With our solutions we ensure that your customers have an amazing experience across all touch points of products & services you offer.

Customer Experience

We create great customer experiences for users

A smart Customer Experience starts with understanding user needs and expectations and building a solution around it. With our unique solutions we ensure that our clients have a happy customer base.

We create great customer experiences for users
CX Strategy

CX Strategy

We conceptualize actionable plans for a positive and meaningful experience across all customer interactions.

Operational Excellence

Operational Excellence

We create a sustainable environment for the organization to flourish on the whole.

Lean UX

Lean UX

We have efficient techniques and strategies which aim to add high value to a customers overall experience.

Design Thinking

Design Thinking

We design cognitive, strategic and practical processes to improve the overall design concept.

Product Interface

Product Interface

With our expertise we make the user interface intuitive and easy to navigate through for the customers.

Behavioural Psychology

Behavioural Psychology

We examine the customer’s needs and experiences in order to provide them with a wholesome experience.

Let's Connect

How we do it

We have a well-structured process to identify the pain-points and challenges users face while interacting with products and services. This helps us provide accurate solutions which is not only beneficial for the users but also for the business on the whole.

From designing great customer experience for the ergonomics of products to ensuring the right solution for touch points of products, we do it all.

Step 1

Analysis & Strategize

Analysis & Strategies

We thoroughly understand and analyse user expectations along with the business objective from a particular product/service in terms of look & feel, ergonomics etc. to provide the best solutions.

Step 2

Conceptualize

Conceptualize

Once we analyse the requirements, our team of experts brainstorm and strategize for fresh innovative ideas to meet user expectations.

Step 3

Implementation

Implementation

Once we have the customer experience design model ready, we strategically implement it for best results.

Patented Process
Contact us to know about our exclusive Customer Experience solutions
Contact Us

Why is it Important?

In today’s age, customers are highly driven by enriching and satisfying customer experiences.

Customer Experience is of great importance for sustainable growth of businesses in the long run. To build brand loyalty and affinity, it is essential to ensure a positive customer experience. This can only be achieved by getting an in-depth understanding of user expectations.

Why invest in Customer Experience?

  • Better business growth
  • Positive word of mouth referrals
  • Improved customer relationships
  • Rise in brand value

Did you know?

68%

of customers say the service representative is key to a positive service experience.

Mobile Visits

73%

of companies with above-average customer experience perform better financially than their competitors.

Users make their first impression

96%

of customers say customer service is important in their choice of loyalty to a brand.

Users agreed with the statement

Source: forbes

Delivering digital solutions to global brands for over a decade

Have a look at businesses we have transformed with our innovative solutions

Have a glimpse of businesses we have transformed

An international laptop hardware and software company

Next Generation Laptop Experience

Customer Experience | Device | Hardware and Software

Working with TECHVED has been a real pleasure. They really understood my needs as a client & were fantastic in understanding the needs of our customers.

- Mayank Sharma (Founder and CEO)

A Global Smartphone Manufacturer

Next Generation Mobile Experience

User Research | Mobile | Telecommunication

Working with TECHVED has been a real pleasure. They really understood my needs as a client & were fantastic in understanding the needs of our customers.

- Mayank Sharma (Founder and CEO)

An international laptop hardware and software company

Next Generation Laptop Experience

UX/UI Design & Customer Experience | Computer | Hardware and Software

A Global Smartphone Manufacturer

Next Generation Mobile Experience

User Research|Mobile|Telecommunication

We are here to help you

Browse through the most frequent questions

What is Customer Experience?

faq faq icon

A positive Customer Experience is very important for any organization, brand or company across all service touchpoints to increase the brand loyalty and customer satisfaction. It is takeaway of experiences for your customers while they interact with businesses. It is environment you create for your audience while they interact with you. The complete experience you give your customers when they engage with your products or services is known as Customer Experience.

It is the culture an organization follows towards their audience that determines the level CX achieved. Brands themselves are responsible to provide a good customer experience to their users. A good digital strategy, customer experience design, focus on user needs and feedback, acquisition strategy, technology solutions etc. Help brands give their audience a good Customer Experience.

It is a mission for businesses to achieve outstanding customer experience. A good Customer Experience can only be achieved by keeping the user at the centre while building solutions. User-centric solutions have always proven to be the key in providing a good Customer Experience. With the right strategy, performance marketing plans, designers, technology and team, good Customer Experience can be easily achieved.

A good Customer Experience is when your end user is completely satisfied with the overall service you provide them with. Techved is well known as a good customer experience agency. We evaluate engagement scores and and have solutions for the the best customer experience transformation and are well known around the world for the same. We analyze all the factors and create solutions with a goal to give your audience the best customer experience ever.

There are several parameters on which you can measure a good customer experience. You can contact us for complete insight on this.

From Ideation To Digital Transformation

We take care of all your needs

Contact Us
Techbot Techbot