Insurance Made Easy: Streamlining Digital Journey

We created an easy to use insurance buying and servicing journey to boost the conversion rate and customer satisfaction ratio.

project

Project

Industry:

Insurance

Platform:

Website and Mobile

Services:

UX/UI Design Strategy, Content Strategy

services

Services

UX/UI Design Strategy, Content Strategy

our work

Problem Statement

To reduce the drop-out rate and make the insurance buying journey easy to use. Also, to make a user-centric journey for all stages.

Objective

To create a one-stop shop for the existing users ( South Indian, domestic, and NRI users ) increase the traffic on the application, enhance the overall.

200+ Users served
80% App issues solved

Understanding business Eco-system and user needs

From user analyses to brainstorming sessions and ideation, we narrowed down key areas that needed to be addressed from user perspective.

  • 1. Lengthy buying and claim process
  • 2. Too many clicks to reach the end goal
  • 3. Outdated digital space with a lagging journey
  • 4. Users were not frequent with their interaction on the digital platform

Workshop

our work

Ideation

our work

Brainstorm

our work

We pinned down the required remedy for business and users

app one
app two
app three
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We created visually appealing designs which were intuitive and gave the digital platform a new fresh look and feel.

Intuitive Designs

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With our expertise, we simplified the navigation and created an easy to use insurance journey.

Seamless Journey

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We designed the app keeping the needs and requirements of the target audience in mind.

User-Centric Approach

Check out our Creative & Innovative Solutions

TECHVED simplified the navigation with an advanced digital service and transformed the entire digital asset to be a hit.

RGI mobile app one
RGI app two
rgi
mobile app
RGI mobile app five
RGI app six

Our Redefining Impact

This insurance platform turned out to be a one-stop app for all insurance needs

  • Simplified the entire user journey
  • Ehanced customer satifaction
  • increasing app traffic and app transactions multifold.
  • Highly engaging, significantly reducing the drop out rate.
our work Increased Customer engagement
our work Reduced Operational cost
our work Reduced Lengthy processes throughout
our work 30%-35% Increase in travel journey conversion
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From Ideation To Digital Transformation

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